Broadband from More-Solutions
Additional Options
The additional services listed below are available on both Business and Family packages. Enhanced Care provides a reduced fix time of 20 hours in the event of a fault, with Openreach engineers available 24/7. Standard Care provides a fix time of 40 hours. Elevated Best Efforts (EBE) is only available on WBC based connections and is included with all Business packages where available. EBE guarantees a minimum throughput of 3Mbps over the BT network subject to line sync rate. This minimum level of service is guaranteed for 90% of the time over the busiest 3 hour period. Where available, Family package customers can add EBE for an additional monthly fee.
| Product | Pice per Month(Ex VAT) |
| Enhanced Care | £12.50 |
| Elevated Best Efforts | £5.00 |
Other Charges
Other important charges you should be aware of are detailed below.
| Product | Pice per Month(Ex VAT) |
| Activation | £40.00 |
| Migration * | FREE |
| Cease | FREE |
| End User Regrade ** | £5.00 |
| ADSL Fasttrack | £130.00 |
| SFI Charge | £144.00 |
* Migrations are free unless from an LLU or cable provider where an activation fee applies.
** End User Regrade charges apply when an EU moves from a Business package to a Family package or vice versa. No charge applies when an EU moves between allowance bands e.g. from a Family 1 to a Family 3.